Shipping Policy

At Gold NZ Store, we are committed to delivering your order accurately, safely, and on time. Please review our shipping policy below to understand how orders are processed and delivered.

1. Order Processing Time

• All orders are processed within [1–2] business days (excluding weekends and major holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped, along with a tracking number.

• Note: Orders placed after [e.g., 2:00 PM EST] on Friday will be processed on the following business day.

2. Domestic Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Price
Standard Shipping	[3–5] business days	$[5.99] *(Free for orders over$[75])*
Express Shipping	[1–2] business days	$[14.99]

3. International Shipping (Optional)

We offer international shipping to the following countries: [List countries or regions, e.g., Canada, UK, Australia].

• Standard International: [7–14] business days — $[Rate or Calculated at Checkout]

• Express International: [3–5] business days — $[Rate or Calculated at Checkout]

Customs, Duties, and Import Taxes:

International orders may be subject to import duties, value-added taxes (VAT), and customs clearance fees once the shipment reaches your destination country. These charges are the customer's responsibility and are not included in our product prices or shipping fees. [Store Name] is not responsible for delays caused by customs.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

If you haven't received your order within [X] days of receiving your shipping confirmation email, please contact us at [Support Email] with your name and order number, and we will look into it for you.

5. P.O. Boxes & APO/FPO Addresses

[Select one option below]

• Option A: We ship to P.O. Boxes and APO/FPO addresses using standard carrier service.

• Option B: Please note that we currently do not ship to P.O. Boxes or APO/FPO addresses.

6. Address Changes & Incorrect Addresses

Please verify your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address, please email us immediately at [Support Email]. Once an order has been processed or shipped, we are unable to change the delivery address.

7. Damaged, Lost, or Missing Packages

If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at [Support Email] with a description and photos of the damage.

If your package tracking states "Delivered" but you have not received it, please check around your property or with neighbors before contacting us. If the package remains missing after 48 hours, reach out to [Support Email] so we can assist you in filing a claim with the carrier.